Privacy Policy

Introduction

OpenWIH ("we," "our," or "us") operates the OpenWIH NFT marketplace platform located at openwih.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform and use our services.

We are committed to protecting your privacy and ensuring transparency about our data practices. By using our Platform, you consent to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide directly to us, including:

• Account information (username, email address, profile details)
• Digital wallet addresses and transaction data
• NFT creation and listing information (metadata, descriptions, images)
• Communication data (support tickets, feedback, correspondence)
• Payment information (transaction hashes, amounts, timestamps)
• Profile customization data (avatars, bio, social links)

1.2 Information Collected Automatically

When you use our Platform, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, navigation patterns)
• Cookies and similar tracking technologies
• Blockchain interaction data (network used, gas fees, transaction status)
• Performance and error logs
• Geographic location data (country/region level)

1.3 Information from Third Parties

We may collect information from third-party sources:

• Blockchain networks (public transaction data)
• Digital wallet providers (wallet connection status)
• Analytics services (usage statistics, performance metrics)
• Social media platforms (if you choose to link accounts)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Platform Operation and Maintenance

• Provide and maintain our NFT marketplace services
• Process transactions and facilitate NFT transfers
• Manage user accounts and authentication
• Monitor platform performance and resolve technical issues

2.2 Transaction Facilitation

• Execute smart contract interactions
• Verify transaction completeness and accuracy
• Maintain transaction history and records
• Calculate and process platform fees

2.3 Personalization and User Experience

• Customize content and recommendations
• Remember user preferences and settings
• Provide relevant NFT suggestions and collections
• Improve platform usability and functionality

2.4 Communication

• Send service-related notifications and updates
• Provide customer support and technical assistance
• Share important platform announcements
• Respond to inquiries and feedback

2.5 Security and Fraud Prevention

• Monitor for suspicious activity and unauthorized access
• Implement security measures and access controls
• Investigate potential violations of our Terms of Service
• Protect against fraud, abuse, and malicious activities

2.6 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Maintain records for audit and compliance purposes
• Report suspicious activities to relevant authorities

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Other Users

• Public profile information (username, avatar, bio)
• NFT ownership and transaction history (as recorded on blockchain)
• Creative works and collection information
• Marketplace activity and trading statistics

3.2 With Service Providers

• Cloud hosting and infrastructure providers
• Analytics and performance monitoring services
• Customer support and communication tools
• Security and fraud detection services

3.3 For Legal Requirements

• Compliance with court orders and legal processes
• Response to government investigations
• Protection of our legal rights and interests
• Prevention of fraud and illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of such changes.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Your Rights and Choices

4.1 Account Information Access

You can access, update, and modify your account information through your profile settings. You may also request a copy of your personal data by contacting us.

4.2 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and personal data, though blockchain records are permanent and cannot be deleted.

4.3 Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by updating your account preferences.

4.4 Cookie Controls

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain Platform features.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

Our Platform operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

By using our Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

7. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Third-Party Websites and Services

Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

Additionally, we may integrate with third-party services such as wallet providers and blockchain networks. Your interactions with these services are governed by their respective privacy policies.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand how users interact with our Platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our Platform

Your continued use of our Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within a reasonable timeframe and work to address any concerns you may have about your privacy and data protection.